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  Home » Business » Project Management » VersaSRS HelpDesk » Details
 VersaSRS HelpDesk 3.2.3
Rated 2.65/5 (53%)(20 Votes)
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versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...

Tags:
Help Desk Service Request Incident Issue Service web based thin client browser based Call Centre Contact Centre Issue Tracking Self Help Support Case Management Issue Management CRM

VersaSRS HelpDesk 3.2.3 Free Download Information
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Product Information
Listing Views1,336
Staff Rating
User Rating19 Votes
Price$0.00
Date Added06.28.2005
LicenseFreeware
Downloads397 this week - 442 Overall
OS SupportWindows2000, WinXP, Windows2003
Trial Period
File Size7,483 KB
Screenshot
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